Saturday, September 20th, 2008
Rock N’ Road Cyclery Rocks
Many thanks to Matt F. and Tracie S. and Matt F. at Rock N’ Road Cyclery. The above pic shows me a few hours after my late evening purchase of a Specialized Epic. Matt went out of his way to make sure I had all the info I needed to make a good decision on my new bike. And when I got down to Mission Viejo Tracie was phenomenal. When it comes to bike shop staff I have super high standards. I spent time in high school working in one and a family friend managed another. Those two experiences have left me with high expectations for service and quality gear. When I showed up Tracie was super friendly, understanding and generous with her time. And the bike was ready to go as promised. Andy B. showed up shortly after with our new Outside All Day kit and I raced back to the South Bay to ride PV. The Epic is just that. Yesterday the mail came and with it a thank you letter from Tracie for making the drive down and choosing them to purchase a bike. Wow.
Matt Smart
Outside All Day
